Delivery and returns
Orders to the UK
If you’re ordering our free health information, postage and packaging is also free.
If your order contains an item that you have to pay for, postage and packaging costs £3.95.
You’ll normally receive your order within 7 days, but please allow up to 10 days in case we’re very busy.
For overseas delivery, we charge £9.99 for postage and packaging. This includes deliveries to the Channel Islands and the Isle of Man.
Return and exchange
If you’d like to return or exchange your order, you have 14 days to claim a refund or replacement. Please contact us as soon as possible on 020 7688 5555 or get in touch online.
If you decide you no longer want your order, you have 14 working days to return it to us for a refund.
You’ll have to pay for the return postage and packaging, but we’ll refund the full cost of your original purchase, including the postage and packaging charge if there was one.
Once we’ve received your return, you should receive your refund within 7 working days.
If you’d like to replace your order with a different item, you have 14 working days to return it to us for an exchange.
You’ll have to pay to send it back. Unfortunately we won’t be able to refund you this cost.
Once we’ve received your return, we’ll get the replacement item sent to you.
Damaged or incorrect goods
If your order is damaged or incorrect, contact us straight away on 020 7688 5555 or get in touch online.
We’ll either arrange for a replacement item to be sent to you, or we’ll give you a full refund.
Please return any unwanted items to:
British Lung Foundation
73-75 Goswell Road
If you have any other queries about your order, call us on 020 7688 5555 or get in touch online.